Questions parents ask

Payment and bookings

What if we miss a lesson?

Let us know before the class starts and the lesson isn't lost. In our Parent & Baby, Parent & Toddler and Transition classes you can book a make-up. In Levels 1 to 8 it goes towards a Family Pool Hire instead, because those classes run full. If we don't hear from you we hold the place, so the lesson gets used.

What if my child is ill?

The same as any missed lesson — tell us before the class starts and we'll credit it. A child who comes home from school poorly at four o'clock still counts. Let us know on the app, by phone, by email or on Facebook.

What's a Family Pool Hire?

The pool to yourselves, with the whole family in — not just the child who has the lessons. It's what missed lessons go towards in Levels 1 to 8. Swap 3 missed lessons for 30 minutes, or 6 for 60. Half an hour is £25 if you've no credits to use, and you can book with fewer and pay the difference. There's a £15 deposit, which you get back at the end of the session.

Do our missed lessons run out?

Not while your child is still with us — they sit on your account. They do need using before their last lesson, so if you're thinking of leaving, use them up first.